Domain : Healthcare

An AI-driven bridge between clinical notes and automated follow-ups for a friction-free practice

Overview

Retain Log is an AI-powered clinical assistant designed to eliminate the administrative burden of patient follow-ups and schedule management. By bridging the gap between patient notes and automated communication, Retain Log ensures that doctors stay organized and clinics remain profitable without manual intervention.

The Challenges

  • Revenue Leakage: High "no-show" rates due to patients forgetting follow-up dates.
  • Administrative Friction: Significant time wasted on manual SMS reminders and phone calls.
  • Data Fragmentation: Treatment notes and schedules scattered across paper files or complex, unintuitive software.
  • Lack of Preparation: Doctors entering the clinic without a clear, pre-planned view of their daily patient load.

Our Solution

We transformed the traditional Practice Management System into an Active Assistant that works in the background:

  • Zero-Touch Automation: Practitioners enter a follow-up date once; Retain Log automatically triggers a personalized SMS reminder 24 hours before the visit.
  • Unified Patient Vault: A high-speed interface for creating, managing, and retrieving treatment notes and patient histories instantly.
  • WhatsApp Briefing Engine: A unique integration that compiles the next day’s schedule and delivers it directly to the doctor’s WhatsApp every evening.
  • No-Install Cloud Setup: A lightweight, secure platform that requires zero technical expertise and integrates into the existing clinical workflow in minutes.

The Results

  • Increased Retention: Up to a 30% reduction in missed appointments through automated, timely reminders.
  • Mental Clarity: Eliminates "night-before" anxiety by providing a clear daily roadmap via WhatsApp.
  • Efficiency Gains: Saves an average of 5–8 hours per week on administrative coordination and manual follow-ups.
  • Better Patient Experience: Patients feel cared for with professional, automated touchpoints, leading to higher trust and loyalty.

This project illustrates Impaxive Solutions' ability to craft impactful, user-centered digital solutions tailored to healthcare needs.